Elaine is a qualified learning and development professional with a strong retail background. She has worked in a number of L&D roles from a trainer to managing L&D departments over the last 15 years. 


She thrives on getting results with and through others and has a direct yet warm, friendly communication style. Elaine has a passion for continuous improvement and driving staff engagement through improving the customer experience, both internally and externally. As an accomplished Coach and Mentor she motivates and inspires others with natural enthusiasm.

Qualified in MBTI, certified in OPQ32, Level A & B personality testing, and an NLP Practitioner. Elaine also has experience of Insights Discovery, Belbin, Situational Leadership, DISC and Social Styles. She is also a Psychology Graduate and holds the Member level membership of the British Psychological Society along with membership of the CIPD.

ELAINE HENDERSON